GENERAL TERMS AND CONDITIONS FOR VENUE RENTAL AND RELATED SERVICES FOR BUSINESSES
 

SELLER

Hyvinvointikylä Oy (Business ID: FI28596491) – Wellbeing Village Ltd
Address: Pääksniementie 50, 03400 Vihti, Finland
(”Hyvinvointikylä”)

 

CONTACT PERSON
Tero Pajunen, Co-Founder
Tel. +358 (0)50 585 1500
tero.pajunen@hyvinvointikyla.fi

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SCOPE OF APPLICATION

These terms ("Terms") apply to the sale of services by Hyvinvointikylä to companies or organizations ("Customer"). The Terms are applied to the relationship between Hyvinvointikylä and the Customer regarding venue rentals and related services (such as catering, accommodation, guidance, and expert services) as well as to the agreements made between the parties, regardless of whether these Terms are referenced during the purchase of individual services or assignments. Any exceptions or additions to these Terms must be agreed upon in writing.

BOOKING CREATION

Hyvinvointikylä sends a written offer to the Customer, indicating the offer’s validity period. The booking is created when the Customer accepts Hyvinvointikylä’s offer in writing. The booking must be confirmed at least one month before the arrival date. If the booking is made less than two weeks before the arrival date, it is considered confirmed upon acceptance.

VENUE RENTAL TERMS

Temporary operational disruptions and necessary interruptions for property maintenance and repair, which have been notified in advance to the Customer, do not entitle the Customer to compensation or a discount on the agreed rental price unless they are caused by Hyvinvointikylä.

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Hyvinvointikylä is not obligated to compensate the Customer for damage to the Customer’s property or operations due to the aforementioned disruptions or interruptions unless they result from Hyvinvointikylä’s fault or negligence.

 

The Customer must ensure that the users of the rented space follow the applicable safety regulations and maintain health, cleanliness, and order. The Customer is responsible for ensuring proper insurance coverage for their operations (including standard liability insurance).

 

The Customer is obligated to notify Hyvinvointikylä immediately of any defects or deficiencies in the rented space. If the issue is not resolved, the Customer can submit a written complaint to Hyvinvointikylä within one week after the rental period ends. If the Customer does not notify Hyvinvointikylä of any defects during the rental period, the premises are considered to be in compliance with the agreement. Complaints made after the rental period cannot be verified, and Hyvinvointikylä is not liable for them. The Customer is always obligated to take action to prevent and mitigate immediate damage to the rented space.

 

BILLING

Hyvinvointikylä bills the Customer for the agreed package, including venue rental, catering, and any other products and services agreed upon with the Customer, once the booking is confirmed. The payment term is fourteen (14) days from the invoice date. The annual late payment interest is ten (10) percent.

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For rentals between November and March, a winter heating surcharge is added to cover costs unless this has already been included in the quoted rental price, which otherwise covers basic heating, normal electricity usage, water consumption, and waste management.

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Hyvinvointikylä’s prices are subject to applicable value-added tax (VAT). Any additional costs or price increases that arise after the offer has been accepted must be agreed upon in writing.

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HYVINVOINTIKYLÄ'S RIGHTS AND OBLIGATIONS

Hyvinvointikylä must notify the Customer as soon as possible if there is a problem related to the order. If a confirmed issue or its resolution causes significant inconvenience to the Customer, Hyvinvointikylä is obligated to negotiate compensation, which may include a discount or, in the case of cancellation caused by Hyvinvointikylä, a refund of any payments already made.

 

Hyvinvointikylä may use subcontractors or its own experts for the provision of products and services, in which case Hyvinvointikylä is responsible for their actions. Hyvinvointikylä is not liable for damages or harm caused to the Customer by unforeseeable force majeure events (e.g., war, fire, government decisions, natural disasters, power outages, etc.) that are beyond Hyvinvointikylä’s control and whose consequences could not have been reasonably avoided. Hyvinvointikylä is also not responsible for damages or consequences caused by normal natural events or similar occurrences beyond Hyvinvointikylä’s control.

 

Hyvinvointikylä reserves the right to cancel or reschedule a confirmed booking due to critical health or safety risks without compensation. Hyvinvointikylä may also prevent a Customer's participant from joining a high- risk program for safety reasons.

 

CUSTOMER'S RIGHTS AND OBLIGATIONS

The Customer accepts these Terms when the booking is made. The Customer is obligated to provide Hyvinvointikylä with accurate and sufficient information and instructions in good time for the execution of the venue rental-related services. The Customer is responsible for the accuracy of the information and instructions provided to Hyvinvointikylä. The Customer must ensure that the rented space and the surrounding area are kept clean.

 

The participants in the Customer’s group are subject to the Customer’s or their own personal accident insurance. The Customer is required to verify the coverage and sufficiency of the insurance in advance. The Customer must report any allergies, dietary restrictions, and mobility limitations of their group members in an anonymous yet detailed manner. It is also the Customer’s responsibility to inform participants that there have been or may be dogs present at Hyvinvointikylä, so severely allergic individuals cannot participate.

 

DATA PROTECTION

Hyvinvointikylä processes the personal data of the Customer’s contact persons in accordance with its applicable privacy policy [https://www.hyvinvointikyla.fi/tietosuoja].

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CONFIDENTIALITY

Both Hyvinvointikylä and the Customer commit to keeping any materials and information received from the other party confidential if they are marked as confidential or should reasonably be understood as such.

 

LIABILITY AND LIMITATION OF LIABILITY

Hyvinvointikylä has comprehensive liability insurance for its operations. The Customer is responsible for fully compensating Hyvinvointikylä for any direct damages caused by the Customer.

 

Neither party is liable for indirect or consequential damages, such as lost profits, compensation to third parties, or damages resulting from reduced or interrupted production or turnover.

 

The limitations of liability do not apply to damages caused by intentional or gross negligence by Hyvinvointikylä, the Customer, or their representatives.

 

CANCELLATION POLICY

A confirmed booking can be rescheduled or canceled free of charge up to two weeks before the arrival date. After this, a cancellation fee of 30% of the total booking price will be charged, but no less than €200 (excluding VAT). If Hyvinvointikylä has already incurred costs for the canceled booking, such as subcontracted services or catering purchases, these costs will be charged to the Customer.

 

APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms are governed by Finnish law.

 

Any disputes regarding these Terms will be resolved primarily through negotiation. If negotiation is not possible, the competent court is the District Court of Länsi-Uusimaa as the court of first instance.

 

These Terms were last updated on 01.10.2024.